Improving the User Experience for Desktop Sysadmins - Sabayon
Seth wrote: The three immediate design stakeholders in the 'enterprise desktop' are: end users, help desk staff, and desktop system administrators. Most design work for GNOME has gone into improving the end user experience, which is really the dominant stakeholder of those three. Some improvements aimed at end-users, like promoting preferences instead of settings you can get wrong, have also made life a little easier for help desk staff (as people are that much less likely to hose things). Recently Mark's work on Vino has added a very large improvement for help desk staff: the ability to remotely view and operate user's desktops (there is nothing more frustrating than blindly stepping people through computer operations over the phone).
So what about sysadmins? Sabayon is GNOME's first major design targeted at improving the user experience for people who administer GNOME systems, and hopefully the start of an initiative toward designing for this important group of users...