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Oracle laying off GNOME contributors is certainly bad news for the project. It’s particularly bad news because Willie Walker, one of my favourite GNOME contributors, is now out of a job.

I just want to put this in perspective, though. In 2007, IBM made deep cuts in its support of GNOME accessibility, affecting contributors such as Peter Parente, Eitan Isaacson and Aaron Leventhal, who are no longer paid to work on GNOME accessibility work. The IBM cuts were perhaps deeper than those that Oracle are announcing right now (but I suspect that we’re not finished hearing bad news from Oracle). So we’ve been through this (and worse) before.

Next, it’s not all bad news on the accessibility front: other distributions are carrying a small amount of the accessibility mantle (Ubuntu, OpenSuse), with projects like MouseTweaks being funded by Canonical, the Inference lab in Cambridge has been funded for some projects (Dasher, OpenGazer (the newer development of OpenGazer is not yet available for download)) through the AEGIS project, and of course as others have noticed, the Mozilla Foundation has repeated its accessibility grant of the last two years to the GNOME Foundation, and supporting Orca is part of its accessibility roadmap. Mozilla has also funded work to port AT-SPI from Orbit to DBus, and other work on Orca and Accerciser.

So there are people who care about accessibility in GNOME, and there appears to be a potential for funding for accessibility work, for the right people with the right contacts and the right projects.

Perhaps it’s time for the GNOME Foundation to start seeking funds from government bodies, other public institutions and private funding to fund accessibility work for the greater good? I know that we’re currently raising funds for a sysadmin, and have not yet reached the level of support where we can make that position a regular fixture, but accessibility is different.

No one player is willing to put enough funding into accessibility to properly support Orca, gok, Dasher, AT-SPI, Accerciser, MouseTweaks, keyboard accessibility tools like SlowKeys and StickyKeys, and so on – but perhaps there are lots of people who are willing to support a project for a specific feature, or general stability & bug fixing work for a11y on the desktop?

If there is no commercial justification for a company like Oracle to pay two people to work full time on free software accessibility, then it’ll be a hard sell to any other company. But perhaps the GNOME Foundation could bear two full time accessibility employees with targeted grants working on a public roadmap? Raising $250,000 – $300,000 a year for accessibility from grants doesn’t sound that hard.

But then, maybe I’m nuts…

This (super) cool .NET developer and good friend came to me at the FOSDEM bar to tell me he was confused about why during the Tracker presentation I was asking people to replace F-Spot and Banshee.

I hope I didn’t say it like that, I would never intent to say that. But I’ll review the video of the presentation as soon as Rob publishes it.

Anyway, to ensure everybody understood correctly what I did wanted to say (whether or not I did, is another question):

The call was to inspire people to reimplement or to provide different implementations of F-Spot’s and Banshee’s data backends, so that they would use an RDF store like tracker-store instead of each app its own metadata database.

I think I also mentioned Rhythmbox in the same sentence because the last thing I would want is to turn this into a .NET vs. anti-.NET debate. It just happens to be that the best GNOME softwares for photo and music management are written in .NET (and that has a good reason).

People who know me also know that I think those anti-.NET people are disruptive ignorable people. I also actively and willingly ignore them (and they should know this). I’m actually a big fan of the Mono platform.

I’ll try to ensure that I don’t create this confusion during presentations anymore.

Paper cuts are so irritating. (DETHJUNKIE* via FFFFOUND!)

One Hundred Paper Cuts for Lucid is going well. 56 paper cuts have been fixed so far. We have to fix at least 20 more paper cuts to match the number of paper cuts fixed in Karmic, a record you can help us surpass by working on closing the 26 paper cuts with bugs attached.

This week’s paper jam for Compiz settings went well, thanks to the industrious work of Sebastian Bacher during the distro sprint in Portland. The F-Spot paper jam still has some unclaimed beauties, however.

Please get involved right away if there are any paper cuts that catch your eye. You could get your patch shipped in Lucid (and upstream too, haters!).

gzip · bzip2

• Up early, prodded mail; pushed my bootchart2 slides:
  Pinged by someone wrt. my comment in the slides on Canonical's drive for (C) assignment, of course other companies practise this - and I believe it is sub-optimal there too.
• The openSUSE Survey is open, considered feedback much appreciated. Sad to see Oracle lay-off Willie Walker - accessibility hero, and pianist.

Some people have already complained about the way GMail IMAP works. With great power comes a great responsibility. Google guys, you have one of the largest email services in the world, so this means that you have to care a lot about users and clients. Dape recently reported and error in how GMail creates the body structure of some particular messages and still got no answer.

Now I found that it does not return the full bodystructure of a multipart/mixed with two refc822 messages in it. If this sounds strange to you, it’s basically how Mozilla Thunderbird creates an email with two other emails as attachments. GMail simply will not tell you about the structure of the two attached emails.

Bodystruct support in Modest is working in most cases although these problems with GMail will most likely mean that it won’t be shipped with the next software update for the N900.

Look at this lovely bag of swag:

Image courtesy of Melissa Draper.

Want to own all this goodness, including Ubuntu Backpacks, women’s t-shirts, key chains, 1 year digital subscription to Linux Pro Magazine or a 1 year print subscription Ubuntu User, and a copy of the The Art of Community by some beardy community guy?

On January 10, 2010 the Ubuntu Women Project announced an International Women’s Day Competition; an awesome effort to gather wonderful stories of how women have discovered Ubuntu. From the announcement:

Ubuntu-Women has tried in the past to find some way to celebrate this event, but as far as I can remember it has never really amounted to much other than some chattering on IRC. So let us try a bit harder for 2010!

We have all come to Ubuntu in our own special ways — every single one of us differently to the next. Yet one of the most common questions we get asked is “How can I get $woman to use Ubuntu?”.

Obviously we cannot really answer that question, but we would dearly love to have a collection of stories by women about how they discovered Ubuntu. Such a repository would allow us to demonstrate that there’s no one definitive answer, and at the same time maybe provide the gift of inspiration to women who are interested — showing them that it’s really not so unusual to be Ubuntu fans after all.

We are not expecting any particular length, but do remember that these stories should be suited to perusal at leisure and not require someone to allocate hours of their day to read. Anywhere between a few paragraphs and a OO.o Write page is ideal.

Two prizes up for grabs. One prize pack will be given to the story that the community votes is their favourite. One prize pack will be given to a randomly drawn entrant. I have been given the pleasure of drawing this entrant in a videocast, and announcing both winners to the world on March 8th. Thanks to the Ubuntu Women project for asking for to do this.

So, get your entries in to ubuntuwomen.competition at gmail.com by 23:59UTC on 22nd February 2010. Rocking!

We’re in San Francisco for a month so that my wife Stephanie can get knee surgery from a really, really good surgeon.

Since I’m in his clinic every day, this morning I asked him to take a look at a nagging pain in my knees.

While he was examining my left knee, it made a “clunk” sound.

“Huh,” he said.

“Yeah, it always does that,” I said, “what is that?”

“It’s a clunk.”

He then gave me a really good explanation of where the clunk comes from, which I had never understood in 20 years of clunking. (Apparently there’s a fat pad underneath the knee cap which the knee cap rolls over, and if the fat pad is too big, the knee cap makes a sound when it slips over the hump and clunks into place.)

And then he pulled out his medical recorder and started dictating. “Thirty-two year old male presenting with medial pain and clunk in left knee.”

I thought it was pretty funny, the way he kept saying “clunk,” but when I got home I googled and it turns out that patellar clunk syndrome is an actual medical term.

So then we go to see the physical therapist, and the surgeon tells him what’s up with my knees, and I lie on the table and wait for the therapist to get some supplies.

And after a few minutes he walks into the room with a plunger. Like this:

Which he situates over my knee so as to form a seal, and starts pumping up and down, as if to clear an American toilet (German toilets never clog. Seriously, I have never seen a plunger in a German bathroom).

So this whole knee-pluging frenzy, right on the heels of all that talk about clunking, was in my view pretty comical and I was enjoying it all as a piece of art well worth the physical therapy fee, as long as it didn’t do any actual damage.

That is, until the plunger succeeded in detaching the fat pad from underneath my patella and my knees suddenly felt better than they had felt in years.

The clunk is still there, but I’m looking forward to my next therapy session with these crazy knee geniuses.

I took a plunger home with me, too.

I followed through and canceled my DirecTV service today. My MythTV / Boxee setup has been running great the last couple of weeks and I kept DirecTV through yesterday just as a backup as I hosted a Super Bowl party.

This all started due to extremely poor customer service from DirecTV. My high-def DVR was dying in November, specifically the hard drive, as I could hear it grinding from twelve feet away over the sound of my speakers and the buffering and audio / video playback was terrible.

I had to reboot my DVR every 2-3 days, and performance would be better, then degrade. Calling DirecTV, they made me jump through a number of hoops to diagnose it which resulted in it taking almost a month and three phone calls before they agreed to replace it. Now, I don’t own this HD-DVR receiver – I lease it from DirecTV. When I first signed up for DirecTV 11 years ago you had to buy your hardware, now you just lease it from them for $5 / month.

They finally agreed to replace it, but they were going to charge me a $20 shipping & handling fee. My wife runs a small business out of the house, and I know it doesn’t cost $20 to ship one of those, especially in bulk. To say I was livid that I had to pay to get a receiver repaired that they own is an understatement. Each time I called in, they also tried to “upgrade” me on the last receiver that I actually owned – so I’d have to pay them another lease fee. I always told I’d only upgrade if it was a DVR, not just a standard receiver, and they always declined. (I had been able to take advantage of this a couple years ago, so I know they can upgrade old receivers to a DVR).

I emailed and called their customer service to complain – and their response was: “Sorry, that’s our policy”.

So now they’ve lost a customer. I may have had their lowest tier of service, but I also bought the March Madness and NFL Sunday Ticket packages each year, so from a revenue per customer standpoint I was above average.

When I called to cancel, they offered me $20 per month off for the next twelve months and a free DVR upgrade. Too little, too late. When they asked why I was cancelling, I said poor customer service for my HD-DVR experience this past November. So the customer service rep processed my cancellation, and then let me know I’d be receiving a box with pre-paid shipping to send my HD-DVR back to them. Where exactly was this pre-paid box when I needed to get it repaired? (The state of Washington is suing DirecTV over hidden fees).

What gets me is the focus DirecTV, cable companies and cell phone companies have on customer acquisition rather than keeping existing customers happy. Even though I had already contacted them and complained they weren’t willing to do anything about it until I actually cancelled. In my opinion, they need to keep a balance between these two groups of customers. This wasn’t the first customer service incident I’ve had with them over the years, but enough was enough. Thanks to innovations like Boxee I can make up some (but not all) of the content I’ll be missing from going over-the-air only. A loyal customer will pay dividends – do you think I’ll be recommending DirecTV to friends in the future?

The Mutliplayblog today published the results of a survey measuring customer satisfaction levels in satellite, cable and telco TV subscriptions:

Low Perceived “Value for Money” among all Digital Pay TV customers

Virtually across the board—and irrespective of platform—respondents reported low satisfaction in the metric of `Value for Money.’ There was very little measurable difference by platform among respondents, and in all cases, fewer than 22% of respondents felt the service “exceeded” or “greatly exceeded” expectations of value for money.

This is among the most important findings of study, as it underlines the vulnerability of pay television in its current state. Indeed, in a report published in 2008, we found that over 50% of US digital pay television customers would be willing to scale back or completely drop their television service if household budgetary circumstances dictated.

I highly recommend reading the rest of the blog post, as these companies are at a tipping point. We’ve seen it in the music industry, the video industry is feeling it, and now pay TV services will be feeling the pressure as technological innovations will put their business models at risk. Will they embrace their customers and these new technologies or will they become extinct? First they need to look in the mirror and see if they’re keeping their existing customers happy before trying to sign up more. And I’ve already had a few people ask me about my setup and express interest in ditching pay TV…

I hope a few people wondered why my blog looked a little bit neglected in the past few months. Well finally I can say that I have been busy with several larger projects I was not supposed to talk about.  For two projects I am involved in there are related press releases from our customers and business partners.

One project is the Linux port to the Höft & Wessel skeye.pos mobile – I really like the press release because it mentions the fact the supplied devices are running Linux and what the devices are used for. The filesystem on these devices is built with OpenEmbedded and is based on an older Angström release.

The other big project is closely related to both my job for kernel concepts and OpenEmbedded which is one of my favourite open source projects. The µCross distribution will support chip- and device vendors who are going to ship Linux-based solutions. The main idea is to combine the power OpenEmbedded and its large community with a good portion simplicity and a few additions. I do not want to mention too many boring details here so I will just introduce the basic concept: The idea is to offer customers binary packages matching their target architecture, matching toolchains and tools for assembling and configuring filesystem images for their devices.

There is not really an offical announcement yet but one of our business partners just announced a nice SBC module which will come with a µCross-based SDK. The TK71 is a QSeven format module powered by a Marvell 88F6281 SoC (Sheeva core based).

A third project that gained some love is the updated Linux port to the Toshiba Topas910 and TopasA900 boards. I am trying to maintain an upstream compatible and up to date Linux port to these devices here – for the people who do not want to use several year old kernels or this strange Aura stuff.  The latest achievement is that I got some patches to make NAND flash work which is vital for the TopasA900 because its small NOR flash can’t keep a decent filesystem image with GUI.

Ok now I’m done with showing off and I should return to do something useful… such as writing a short report about FOSDEM!